Brijendra Gad/Chandigarh7 hours ago
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OLX cannot escape its obligation by providing only one platform. Commenting on the Mohali Consumer Commission, OLX has been ordered to pay Rs 10,000 as damages in the case in which the complainant was cheated on its platform. Actually]Rajiv Sharma of Zirakpur and his daughter Ananya Sharma had uploaded an ad on OLX for a ‘couch’ sale. After which he was cheated of about 80 thousand rupees.
OLX has been ordered by the commission to pay 80 thousand rupees to the complainant along with 8 percent interest rate. At the same time, give 10 thousand rupees as damages. This amount will have to be paid in the form of mental agony, exploitation and court expenses caused to the complainant. The commission told OLX that it should take such steps so that no fraudulent person can use its app.
Individuals can use this online app only after certifying themselves on the basis of proper documents. The commission said that the complainant party lost its hard earned money even though it was not their fault in the whole matter.
The commission further said that OLX had failed to know the authenticity of the account holder. In such a situation, the matter of lapse in service has come to the fore. The account holder was using this app to cheat the genuine users. In such a situation, OLX should compensate the loss of the complainant side.
Internet fraud on the rise: Commission
The commission said that internet fraud is a type of cyber crime or cheating. This may include using the Internet to hide information or provide false information. This is done to fool people like the complainant party to grab their hard earned money and property. This activity is quite common and happens through the Internet or e-mail. At the same time, said that OLX cannot escape its responsibility by providing only one platform.
Rajeev Sharma of Zirakpur and his daughter Ananya Sharma had filed a complaint in March 2022 making OLX India Pvt Ltd, Gurugram a party through its Managing Director. On February 8, 2022, the complainant had uploaded it for ‘couch’ sale by taking the service of OLX for 10 thousand rupees. The complainant party got a call from a mobile number.
He introduced himself as Saurabh Kumar and said that he has a furniture business in Zirakpur by the name of Star Furniture. He buys old furniture. After which the fake buyer cheated about 80 thousand rupees in the name of making payment from Google Pay. The complainant side immediately gave a complaint in the matter to Cyber Crime, Mohali.
The complaint was filed in the Consumer Commission, Mohali against OLX, holding it guilty of dereliction of service. The case was carried forward by declaring it to be an ex-party on 1st June as OLX did not appear in the case despite the notice being sent.
Fake buyer cheated like this
The fake buyer told the complainant party that he wanted to buy the couch and would pay 10 thousand rupees for it through Google Pay. To this the complainant side agreed. Saurabh Kumar asked the complainant party to pay Rs 5 to Google to know that they can know the credit on Google Pay. This amount was debited from the account of the complainant party and credited twice. After doing this transaction, Saurabh Kumar asked him to do a transaction of Rs 100 and this transaction happened twice. Saurabh told the complainant side that in the same way he would be paid.
After this Saurabh asked the complainant side to credit Rs 10,000 as OK. He said that the complainant party should credit Rs 10,000 after two because it is a huge amount. After the transaction, the complainant told Saurabh that he was not credited Rs 10,000. At the same time, Saurabh said that he has done a transaction of 10 thousand rupees and also sent the screenshot.
However, the complainant side said that they have not received the amount. Saurabh said that he must have taken more time to transfer the amount and the money must have got stuck somewhere in the middle. At the same time, he claimed that he was sending her 30 thousand rupees. He also sent QR codes so that the money could be returned. The complainant side said that he got caught in the trap and made a transaction of Rs 30,000. After that the money was not returned to them.
Saurabh told the complainant side that he would have to remit the amount twice to her for such a huge amount. At the same time, he sent screen shots in which it was written that Saurabh Kumar had done the transaction of the amount. Transaction of 30 thousand rupees was done by the complainant side but still the amount was not returned. The complainant party again transferred 20 thousand rupees to get the amount back because Saurabh Kumar had said that even after doing this, if the amount did not come, then he would give the entire amount in cash.
Transaction was done in Yes Bank account
A transaction of Rs 78,999 was done through Yes Bank Limited in Sakshi Chandrol’s Yes Bank account. After this, the complainant side said that he will not transfer 20 thousand rupees further and will talk only after coming to the shop. Saurabh asked the complainant party to create a federal account with him in which he would transfer the amount but the complainant side refused. The complainant side kept visiting the live location sent by the buyer but nothing was found there.
The complainant party tried to contact the buyer through several phone numbers. Later, the complainant side came to know that the account in which he sent the money was also fake. At the same time, no warning was given to him from OLX. It was said that in its advertisements from OLX it is said that their services are secure. OLX just said that the user (Saurabh Kumar) is suspicious and don’t contact him any further.